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Elements and Performance Criteria

1. Inspect vehicle systems/components to determine faults
   • Information required for investigation of the fault is accessed from appropriate sources
   • Vehicle components are isolated/dismantled safely to permit an accurate inspection for faults
   • Existence of fault is determined, where possible
   • Specialist service provider is engaged where necessary
   • All inspections are carried out according to industry regulations/guidelines
2. Determine preferred repair action
   • Repair action is determined from extent and type of fault
   • Report of findings is completed in the organisation approved format with recommendations for action

Required Skills

Required skills

NOTE Appropriate underpinning knowledge and skill for this unit would be provided by a trade background in an area such as motor mechanics panel beating or vehicle painting communication skills to determine and confirm information using questioning and active listening as required liaise with others share information listen and understand use language and concepts appropriate to cultural differences numeracy and IT skills to perform calculations related to achieving required outcomes check accuracy of claims data and interpret technical information apply technology through the use of computers and telecommunication devices use computer applications word processing spreadsheet database specific purpose computer systems to assist in achieving required outcomes access and update records electronically access webbased information services literacy skills to read and interpret forms relating to insurance claims and technical and other related documents research and analysis skills for accessing and interpreting relevant information effective interpersonal skills organisational skills including the ability to plan and sequence work

Required knowledge

equipment safety requirements manufacturer and organisation procedures occupational health and safety OHS regulations technical knowledge appropriate technical background would be provided by a trade qualification such as motor mechanic panel beating spray painting testing procedures vehicle safety requirements

Evidence Required

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit	Evidence of the ability to interpret and comply with relevant legislation and regulation and industry codes of practice inspect vehiclesystems components in a safe and effective manner to determine faults determine preferred repair action
Context of and specific resources for assessment	Assessment must ensure competency is demonstrated in the context of the work environment and conditions specified in the range statement either in a relevant workplace or a closely simulated work environment access to and the use of a range of common office equipment technology software and consumables access to organisation records access to organisational policies and procedures
Method of assessment	A range of assessment methods should be used to assess practical skills and knowledge The following examples in combination are appropriate for this unit evaluating an integrated activity which combines the elements of competency for the unit or a cluster of related units of competency observing processes and procedures in workplaces verbal or written questioning on underpinning knowledge and skills evaluating samples of work accessing and validating third party reports setting and reviewing workplace projects and business simulations or scenarios
Guidance information for assessment

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Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Sources of information and documents may include:	organisation operating procedures industry regulations and codes of practice product manufacturer specifications vehicle manufacturer specifications.
Specialist services may include:	brake electrical/electronic mechanical services transmission.
Relevant industry regulations/ guidelines may include:	codes of practice organisation operating procedures organisation procedures/policies industry regulations OHS legislation statutory legislation.

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